Angry S.R.L.

Last updated: July 3, 2026

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These General Terms of Sale and Payment govern the sales of ANGRY products concluded or initiated in person, including at trade fairs, events, business appointments, temporary showrooms or direct meetings with the Customer, and subsequently paid for via an electronic payment link sent by ANGRY S.R.L.

The website www.angry.it is not an e-commerce website and does not allow the direct online purchase of products. The website has an informational, institutional and commercial purpose. Any payment links sent to the Customer do not constitute an online cart, but rather a secure tool to pay for a purchase, reservation, order or commercial proposal already agreed directly with ANGRY S.R.L.

Payment via virtual POS link entails acceptance of these Terms, where they are referenced in the communication sent to the Customer.

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1. Seller details

The seller is:

ANGRY S.R.L.

Registered office: Via Giuseppe Gilio 10, 15048 Valenza (AL), Italy

VAT no. / Tax Code: 02060010069

PEC: angry@pec.it

Business / customer care email: angry@angry.it

Telephone: 0131 945271

Hereinafter also referred to as "ANGRY", the "Seller", the "Company" or the "Owner".

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2. Scope of application

These Terms apply to the sale of jewellery, goldsmith products, precious items, accessories, catalogue products, products available at trade fairs, made-to-order products, customised products or products made upon the Customer's request.

Sales may be concluded or initiated:

• at national or international trade fairs;

• at booths, temporary showrooms or exhibition spaces;

• during in-person business meetings;

• at ANGRY's registered office or showroom;

• through direct negotiation with the Customer, followed by written confirmation and a payment request via virtual POS link.

The mere sending of a payment link does not transform the sale into an e-commerce sale, since ANGRY's website does not allow the direct online purchase of Products.

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3. Definitions

For the purposes of these Terms:

• "Customer" means the individual or legal entity that purchases or requests ANGRY products.

• "Consumer" means a natural person acting for purposes unrelated to any business, commercial, craft or professional activity.

• "Professional" means a person or entity acting within the scope of their business, commercial, craft or professional activity.

• "Products" means the jewellery, goldsmith products and any other goods marketed by ANGRY.

• "Payment by link" means the payment made through a secure link sent to the Customer by ANGRY or by the relevant payment service provider.

• "Order confirmation" means the written communication, including by email, message or commercial document, containing the essential details of the purchase.
   

4. Nature of the sale

The sales governed by these Terms are sales agreed directly with the Customer, including after physical viewing of the Products at trade fairs, events or business appointments.

The Customer may receive from ANGRY a commercial proposal, an order confirmation, an invoice, a pro forma invoice, a payment request or another communication containing the details of the Product purchased or reserved.

Payment via virtual POS link is used exclusively as a secure and traceable collection method.

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5. Product information

ANGRY undertakes to describe the Products as accurately as possible, including through product sheets, photographs, catalogues, commercial descriptions, order documents or direct communications.

Any images displayed on the website, in catalogues or in commercial materials are for representation purposes only. Colours, reflections, proportions, weight, dimensions and details may vary slightly depending on lighting, photographic rendering, the characteristics of the materials, stones and artisanal workmanship.

Any minor differences in colour, weight, size, finish, veining or appearance shall not constitute a defect where they are compatible with the nature of the Product, the artisanal workmanship or the characteristics of the materials used.

For handmade, made-to-order, made-to-measure or customised products, the Customer acknowledges that slight variations may exist compared to images, samples or descriptions, provided that the Product complies with the essential characteristics agreed upon.

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6. Prices

Product prices are stated in euros, unless otherwise indicated in writing.

The price communicated to the Customer may include or exclude, depending on the case:

• VAT or other applicable taxes;

• shipping costs;

• shipping insurance;

• any special packaging costs;

• customs duties, local taxes, GST, foreign VAT or other customs charges;

• any bank costs or fees applied by third parties.

Before payment, the Customer shall receive the amount to be paid and the relevant reason for payment or commercial description.

ANGRY reserves the right to correct any material errors, typos or inaccuracies contained in quotes, communications, price lists, catalogues or commercial materials.

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7. Currency and international payments

Unless otherwise indicated, all amounts are expressed in euros.

In the case of payments made with cards, accounts or payment instruments issued in countries other than Italy, the amount may be converted into the Customer's currency according to the exchange rate and any fees applied by the issuing bank, the card scheme or the payment service provider.

ANGRY shall not be responsible for any exchange rate differences, international fees, bank fees, currency conversion costs or other charges applied to the Customer by third parties.

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8. Payment method via virtual POS

The Customer may receive from ANGRY a payment request via virtual POS link, sent by email, SMS, message or another agreed channel.

The payment link enables the Customer to settle the amount due by credit card, debit card or another method that may be enabled by the payment service provider.

Transactions are managed through secure and authorised payment systems. Card data are processed directly by the payment service provider and are not stored by ANGRY, except as may be provided for by applicable law or by the payment provider.

Before making the payment, the Customer is invited to verify:

• the seller's name;

• the amount requested;

• the currency;

• the purchase description;

• any communicated ancillary costs;

• these General Terms of Sale and Payment.

The charge on the Customer's card or account may appear with a descriptor referring to "ANGRY S.R.L." or another merchant descriptor communicated by the payment service provider.

ANGRY reserves the right not to proceed with the sale or delivery in the event of unauthorised payment, incomplete payment, suspicious transaction, payment dispute, incomplete data, suspected fraud or inability to verify the Customer's identity.

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9. Purchase confirmation

The purchase shall be considered confirmed when ANGRY receives confirmation that the payment has been completed, unless otherwise agreed in writing by the parties.

Following payment, the Customer may receive a confirmation, receipt, invoice, receipted pro forma invoice or other commercial documentation.

The Customer is required to promptly verify the accuracy of the data shown in the documents received and to notify ANGRY of any errors.

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10. Invoicing

For the issuance of the invoice, the Customer must provide all necessary tax details, including, where applicable:

• name and surname or company name;

• full address;

• tax code or VAT number;

• recipient code or PEC address, for Italian customers;

• VAT number, company registration number or foreign tax details, for international customers;

• any data required for export, customs or commercial documentation.

Failure to provide the required data, or providing incomplete data, may result in delays in issuing tax documents or in shipping.

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11. Product availability

Products purchased at trade fairs or through direct negotiation may be:

• immediately available;

• available in limited quantities;

• reserved for an agreed period;

• made to order;

• customised or adapted upon the Customer's request.

Any availability, production, adaptation or delivery times shall be communicated to the Customer at the confirmation stage.

In the event that the Product becomes unavailable after payment, ANGRY shall inform the Customer and may propose:

• waiting for production or restocking;

• replacement with an equivalent or alternative product, subject to the Customer's acceptance;

• refund of the amount paid.
   

12. Made-to-order, made-to-measure or customised products

For made-to-order, made-to-measure or customised products, the payment requested may be in the form of a deposit, balance, reservation or full payment, according to what has been agreed with the Customer.

This category includes, by way of example:

• jewellery made specifically for the Customer;

• products modified in size;

• custom engravings;

• variations in metal, stones, finish or colour;

• technical adaptations;

• non-standard products or products not in stock;

• products commissioned according to the Customer's specific instructions.

Unless otherwise agreed in writing, once payment has been confirmed and/or production has begun, orders relating to made-to-order, made-to-measure or customised products cannot be cancelled by the Customer, except in cases of lack of conformity or where otherwise required by mandatory law.

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13. Delivery, collection and shipping

Products may be delivered:

• directly at the trade fair or booth;

• at ANGRY's registered office or showroom;

• by shipping to the address indicated by the Customer;

• by specialised, insured courier or another agreed service;

• according to another method agreed in writing.

Delivery or shipping times are indicative, unless otherwise agreed in writing.

For available products, shipping generally takes place within 10 working days from payment confirmation and from the availability of all required data.

For made-to-order, customised, adapted or not immediately available products, production and delivery times may be longer and shall be communicated to the Customer.

ANGRY shall not be responsible for delays attributable to couriers, customs, local authorities, force majeure, unforeseeable events, security checks, incorrect information provided by the Customer or failure to pay customs charges and local taxes.

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14. International shipping, duties and customs charges

ANGRY may ship to foreign countries, including non-EU countries, according to the methods, costs and timings agreed with the Customer.

For shipments to non-EU countries, the Customer acknowledges that the Products may be subject to customs procedures, inspections, duties, import taxes, GST, local VAT, courier administrative fees or other charges required by the authorities of the destination country.

Unless expressly indicated otherwise in the order confirmation or commercial communication, such costs are not included in the price of the Products or in any shipping costs paid to ANGRY and shall remain payable by the Customer or recipient.

The Customer is responsible for checking the customs, tax and import regulations applicable in the destination country.

ANGRY shall not be responsible for delays, holds, additional costs, non-delivery or return of goods due to customs inspections, failure to pay duties, taxes or local charges, import restrictions or incomplete information provided by the Customer.

In the case of deliveries, shipments or imports to Singapore, the Customer acknowledges that local authorities may apply Goods and Services Tax, duties or other charges according to the regulations in force at the time of importation. Such amounts, where applicable, may be requested by the courier or competent authorities before or upon delivery.

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15. Product inspection upon delivery

Upon delivery or collection, the Customer is invited to verify:

• the integrity of the packaging;

• the correspondence of the Product with the documentation received;

• the absence of visible damage;

• the presence of any certificates, boxes, warranties, seals or accessories.

In the case of shipment, if the parcel shows clear signs of damage, tampering, opening or alteration, the Customer is invited to accept the delivery with a specific reservation or to refuse it, promptly informing ANGRY.

Any anomalies must be reported to ANGRY as soon as possible, attaching photographs of the packaging, the Product and the documentation received.

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16. Transfer of risk

For Consumer Customers, the risk of loss or damage to the Product transfers to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Product, unless otherwise provided by applicable mandatory laws.

For Professional Customers, unless otherwise agreed in writing, the risk transfers according to the rules applicable to sales between professionals.

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17. Ownership of Products

Ownership of the Products transfers to the Customer only after full payment of the price, unless otherwise agreed in writing.

ANGRY reserves the right not to deliver or ship the Products until payment has actually been received and the transaction has been verified as regular.

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18. Cancellations, returns and refunds

Since the sales governed by these Terms are concluded or initiated through a direct relationship with the Customer, including at trade fairs, events or business appointments, and not through e-commerce on ANGRY's website, any cancellations, returns or refunds shall be assessed according to the nature of the sale, the Product and the applicable law.

Payment via virtual POS link constitutes an electronic payment method and does not, in itself, imply that the sale was concluded through e-commerce.

Unless otherwise agreed in writing, returns or cancellations are not accepted for:

• products viewed and physically purchased at a trade fair, showroom or business appointment;

• made-to-order products;

• made-to-measure products;

• customised products;

• products modified, engraved, adapted or made according to the Customer's instructions;

• products damaged, used or altered after delivery.

The Customer's rights in the event of lack of conformity, defective product or product not corresponding to what was agreed remain unaffected.

Any refunds approved by ANGRY shall, where possible, be made using the same payment method used by the Customer. The timing of the credit may vary depending on the bank, card scheme or payment service provider.

Any bank fees, international fees, exchange rate differences or currency conversion costs applied by third parties may not be refundable by ANGRY.

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19. Right of withdrawal

The right of withdrawal, where applicable, is recognised in the cases and within the limits provided for by the regulations in force.

Where the sale is concluded in person, at trade fairs, events, showrooms, booths or business appointments, with the Customer having the opportunity to view the Product and directly agree the purchase with ANGRY, subsequent payment via virtual POS link does not automatically grant a right of withdrawal equivalent to that provided for purchases made through e-commerce.

Where, in specific cases, the applicable law grants the Consumer Customer a right of withdrawal, ANGRY shall provide the relevant information and methods of exercise in accordance with the law.

The right of withdrawal, where applicable, is in any case excluded in the cases provided for by the regulations in force, including, by way of example, goods made to the Customer's specifications, clearly customised goods, products made upon the Customer's specific request, engraved, modified or adapted products according to the Customer's instructions.

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20. Legal guarantee of conformity

For Consumer Customers, the Products are covered by the legal guarantee of conformity provided by the applicable regulations.

ANGRY is liable to the Consumer for any lack of conformity existing at the time of delivery of the Product and which becomes apparent within the terms provided by law.

In the event of a lack of conformity, the Consumer is entitled to the remedies provided by applicable law, including, where the relevant conditions are met, repair, replacement, price reduction or termination of the contract.

The guarantee does not cover, by way of example:

• damage caused by improper or negligent use;

• impacts, falls, abrasions, crushing or abnormal pulling;

• normal wear and tear of the Product;

• alterations due to perfumes, creams, detergents, chlorine, salt water, cosmetics, chemical agents or aggressive substances;

• damage resulting from incorrect storage or lack of maintenance;

• interventions, modifications, repairs or cleaning carried out by unauthorised parties;

• damage resulting from use that is not appropriate for the nature of the jewel.
   

21. Guarantee for Professional Customers

Where the Customer purchases as a Professional, the provisions reserved for Consumers shall not apply, unless otherwise provided by mandatory law.

Sales to Professional Customers are governed by the rules applicable to relationships between professional operators and by any written agreements entered into by the parties.

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22. Authenticity, materials and certifications

ANGRY guarantees the authenticity of the Products sold and their correspondence to the essential characteristics indicated in the commercial documentation, order confirmation or any accompanying certification.

Where applicable, the Product may be accompanied by a certificate, warranty, manufacturer's statement or other documentation relating to materials, stones, finishes or characteristics of the jewel.

Any descriptions relating to stones, carats, metals, treatments, finishes or workmanship must be read together with the documentation, if any, provided with the Product.

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23. Jewellery care

Jewellery must be handled with care and stored appropriately.

It is recommended to avoid contact with perfumes, creams, detergents, cosmetics, chemicals, chlorine, salt water, heat sources and impacts.

It is advisable to remove jewellery during sports activities, manual work, household cleaning, bathing, showering, swimming, beauty treatments or activities that may expose the Product to impacts, pulling or aggressive substances.

ANGRY shall not be liable for damage resulting from improper use, unsuitable storage or failure to follow care instructions.

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24. Security, checks and fraud prevention

ANGRY reserves the right to carry out checks on the Customer's identity, payment regularity and consistency of the data provided, including for the purpose of preventing fraud, unauthorised use of payment instruments or suspicious transactions.

ANGRY may suspend, cancel or refuse to execute the sale in the event of:

• unauthorised payment;

• chargeback request or transaction dispute;

• incomplete, incorrect or unverifiable data;

• suspected fraud;

• inability to correctly identify the Customer;

• request originating from countries, persons or destinations subject to restrictions, where applicable.
   

25. Liability

ANGRY shall not be held liable for delays, disruptions, inability to deliver, additional costs or damages arising from causes not attributable to the Company, including, by way of example, customs delays, authority inspections, force majeure events, strikes, logistics issues, errors in the data provided by the Customer, failure to pay duties or local taxes, border holds, import restrictions or malfunctions of payment services managed by third parties.

ANGRY's liability in cases mandatorily provided for by law remains unaffected.

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26. Intellectual property

All content present on the website, in catalogues, commercial materials and ANGRY documentation, including texts, images, photographs, videos, graphics, logos, trademarks, designs, collections, product names and editorial content, is owned by ANGRY or by the respective owners and is protected by copyright, trademark and industrial property laws.

Any reproduction, distribution, modification, publication, communication, commercial use or unauthorised use of the content without ANGRY's prior written consent is prohibited.

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27. Privacy and processing of personal data

The Customer's personal data are processed in compliance with the applicable personal data protection regulations.

The data provided by the Customer may be processed for purposes connected with the management of the sale, payment, invoicing, delivery, after-sales assistance, tax and accounting obligations, as well as any legal requirements.

For further information, the Customer is invited to consult the Privacy Policy available on the website at the following link: https://www.angry.it/privacy-e-cookie-policy

Any use of cookies and tracking tools is governed by the Cookie Policy available on the website.

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28. Communications and assistance

For requests relating to payments, orders, shipping, documentation, returns, guarantees or assistance, the Customer may contact ANGRY at the following details:

ANGRY S.R.L.

Via Giuseppe Gilio 10, 15048 Valenza (AL), Italy

Email: angry@angry.it

PEC: angry@pec.it

Telephone: 0131 945271

The Customer is responsible for the correctness of the email address, telephone number, delivery address and other data communicated to ANGRY.

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29. Complaints

Any complaints may be sent to ANGRY by email at angry@angry.it / faangry77@gmail.com or by PEC at angry@pec.it.

The complaint must include:

• the Customer's name and surname or company name;

• the Customer's contact details;

• the reference of the order, invoice or payment;

• a detailed description of the issue;

• any photographic documentation;

• a copy of the payment receipt or commercial document, where available.

ANGRY undertakes to review the complaint within a reasonable time, compatibly with the nature of the request and the checks required.

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30. Applicable law and competent court

These Terms are governed by Italian law, without prejudice to any mandatory rules applicable in favour of the Customer.

For Consumer Customers, any dispute shall be submitted to the competent court in accordance with the applicable regulations.

For Professional Customers, any dispute relating to the interpretation, performance or termination of these Terms shall be submitted to the exclusive jurisdiction of the Court of Alessandria, unless otherwise agreed in writing by the parties.

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31. Language

These Terms are drafted in Italian and English.

Where ANGRY makes available a version in English or in another language, such version shall be for informational purposes. In the event of discrepancies in interpretation, the Italian version shall prevail, unless otherwise provided by mandatory law.

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32. Amendments to the Terms

ANGRY reserves the right to amend these Terms at any time.

Amendments shall be effective from the date of publication on the website and shall apply to sales, orders or payments subsequent to that date.

The Customer is invited to consult these Terms before making payment via virtual POS link.

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